Uptime Service Level Commitment

Uptime Service Level Commitment

DataHive's Colocation Service provides clients with an uncompromised level of security and availability of their data and still have the freedom to focus on their wide variety of core initiatives and responsibilities.

 

To facilitate a 100% uptime goal DataHive provides all clients with three BGP failover providers: Shaw, Zayo and Hurricane Electric.

 

In addition, DataHive is carrier neutral, hosting over thirty Internet Service Providers (ISPs). We also offer diverse fibre entrance paths into the building.

 

In 2013, Calgary's business community faced a phenomenal flood affecting almost every business in the city. To our knowledge DataHive was the only data centre able to continually deliver its well-known, prompt and individual client service 100% during this time.

 

This excellent service was demonstrated again when the Enmax manhole explosion devastated business operations to the point that downtown Calgary was blacked out for five days. During that time, DataHive again was fully operational with all clients up and running without one moment of downtime.

 

How was DataHive able to do this when others were not? We attribute this success to four key elements:

 
  • a powerful UPS

  • a 72-hour generator

  • a backup generator

  • state-of-the-art redundant air conditioning
 

While it is not possible to control all environmental and unpredictable occurrences, DataHive's maintenance standards and monitoring schedules represent a source of reliability in giving our client's performance to their clients. DataHive maximizes its overall effectiveness by involving the full staff team at all levels and functions to focus on ensuring efficient, preventative maintenance, all contributing to ongoing reliability.