Colocation Overview Canada Colocation Connectivity The entire DataHive data center runs on 100 Mbps Ethernet, connected to the Internet through multiple redundant high speed Internet lines using Extreme Networks routers. We currently rely on both Sprint and Enmax-Envision for Internet connectivity. As we are carrier-neutral we also offer a number of additional tier-1 Internet backbone carriers such as MCI, Envision, Terrago, Group Telecom. BGP4 Routing We use BGP4 (Border Gateway Protocol version 4) on our Routers to provide immediate failover in the event that the connection from one of our providers fails. BGP4 is the standard that allows information sent from the Prominic network to use the best and most efficient route possible. This ensures that data is delivered to you and your customers in the shortest time frame and along the most reliable path. If one of our providers fail, data packets will continue to route from our network over an alternate path with a different provider. Bandwidth Capacity We always guarantee plenty of excess Internet capacity so you never have to worry about your bandwidth. We guarantee a maximum average utilization of 70%. This means our metric for Internet line upgrades is to have 30% excess capacity during peak load times, regardless of how many high speed lines we already have. High speed lines are not useful to customers when they are full, and unlike other providers we address this problem as a core business policy. 24 X 7 Tech Support All of our products include 24 x 7 technical support. You are welcome to contact us by email, instant messenger or phone. Day or night, seven days a week. Uptime Guarantee Your data is only as good as its availability. Data Hive guarantees 99.99% power availability. Data Hives internal network is guaranteed 99.99% availability of up stream access is subject to our SLA. Reliable Facility DataHive's facility employs a redundant power system, fire suppression and 24 x 7 video monitoring. Access to the facility is protected by man-trap doors and biometrics, as well as, digitally encrypted keys for rack access. Reliable Network DataHive currently connects to the Internet through two providers with 155Mb connections each. This means that if one connection were to have a widespread failure, the other would pick up the slack, with no loss of connectivity...automatically, transparently. Rate Increase Protection When you sign up with DataHive, we guarantee that your base monthly rate will not increase for the duration of your contract.